pbs88 Privacy Policy

pbs88 is Bangladesh's trusted online betting and gaming platform, offering cricket betting, live casino, slots, and instant games to players aged 21 and above. The protection of our players' personal data is a foundational responsibility that we take seriously at every level of our organisation.

This Policy applies to all personal data collected through the pbs88 website at pbs88.io, including through account registration, deposit and withdrawal processes, customer support interactions, and any use of the games and betting services offered on the platform. This Policy applies to all users regardless of whether they access pbs88 via desktop or mobile browser.

pbs88 operates primarily for players in Bangladesh. All financial transactions are conducted in Bangladeshi Taka (BDT) and are processed via Bangladesh-based payment methods including bKash, Nagad, Rocket, and Upay, as well as major Bangladeshi bank transfer services. This geographic focus informs our approach to data handling, which is designed to be proportionate to the expectations of the Bangladeshi player community.

For the purposes of this Privacy Policy, pbs88 acts as the data controller in respect of all personal data collected through the pbs88 platform. As the data controller, pbs88 is responsible for determining the purposes and means of processing your personal data.

If you have any questions about how pbs88 processes your personal data, or if you wish to exercise any of your data rights as described in Section 11 of this Policy, you may contact our Data Protection contact point at:

• Email: [email protected]
• Subject Line: "Privacy / Data Protection Enquiry"
• Response Time: Within 3 business days for initial acknowledgement; substantive response within 30 days
• Hours: 24/7, Bangladesh Standard Time (UTC+6)

pbs88 collects personal data across the following categories. We collect only what is necessary for the specific purposes described in this Policy.

3.1 Identity and Registration Data: When you register a pbs88 account, we collect your full name, date of birth, email address, Bangladesh-registered mobile number, chosen username, and, where required for verification, a copy of your government-issued identity document (National Identity Card, passport, or equivalent).

3.2 Financial and Transaction Data: Records of all deposits and withdrawals, including transaction amounts in BDT, transaction dates and times, payment method references (e.g., bKash wallet reference numbers), and transaction status. Full payment credentials are processed exclusively by the relevant payment network and are not stored on pbs88 servers.

3.3 Gaming and Betting Activity Data: A full record of your activity on the pbs88 platform, including games played, bets placed, stakes, outcomes, session durations, bonus claims, and wagering history. This data is intrinsic to the delivery of the service and cannot be avoided.

3.4 Technical and Device Data: IP address, device type, browser type and version, operating system, screen resolution, session identifiers, access logs, and referral source. Collected automatically when you access the platform.

3.5 Support and Communication Data: The content of all communications between you and the pbs88 support team, including live chat transcripts, email threads, and any documentation you voluntarily provide during a support interaction.

3.6 Responsible Gaming Data: Records of any responsible gaming tools you have activated on your account, including deposit limits set, cooling-off periods initiated, and self-exclusion requests. This data is critical for the delivery of our player protection obligations.

pbs88 collects personal data through the following channels:

• Directly from you: Data you actively provide during account registration, identity verification, deposit and withdrawal requests, support interactions, and the completion of responsible gaming forms;
• Automatically: Technical and device data collected automatically through your interaction with the pbs88 platform, including via server logs, session tracking, and standard web technologies;
• From third-party verification providers: Identity and age verification data returned by our KYC partner following submission of your identification documents;
• From payment processors: Transaction confirmation data returned by bKash, Nagad, Rocket, Upay, and bank transfer providers following the processing of deposits and withdrawals;
• From game providers: Game session and outcome data returned by third-party game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) in connection with games you play on the pbs88 platform.

pbs88 processes personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contract with you — including account management, processing deposits and withdrawals, delivering game services, and administering bonuses;
• Legal obligation: Processing that is necessary to comply with legal requirements, including age and identity verification (KYC), anti-money laundering obligations, and the retention of transaction records;
• Legitimate interests: Processing carried out for pbs88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided that these interests are not overridden by your privacy rights;
• Consent: Where we rely on your consent for processing — such as for sending marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pbs88 uses the personal data it collects for the following specific purposes:

• To create and manage your pbs88 account and authenticate your identity at login;
• To process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels;
• To verify your age and identity in accordance with our 21+ age restriction policy;
• To deliver cricket betting, live casino, slots, and instant game services;
• To calculate and credit winnings, process bonus awards, and track wagering requirement completion;
• To detect, investigate, and prevent fraud, money laundering, and platform abuse;
• To operate our responsible gaming programme, including monitoring play patterns for signs of problem gambling and administering self-exclusion and cooling-off requests;
• To provide customer support across all available channels;
• To send you transactional communications including deposit confirmations, withdrawal notifications, and account security alerts;
• To send promotional communications about pbs88 offers, including Eid specials, BPL promotions, and IPL seasonal offers — only where you have opted in to receive such communications;
• To analyse platform usage for the purpose of improving the service and user experience;
• To comply with legal and regulatory obligations applicable to pbs88's operations.

pbs88 may share your personal data with the following categories of third parties:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to the extent necessary to process your deposit and withdrawal transactions in BDT;
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios whose games are offered on the pbs88 platform — to enable game session management and outcome verification;
• Identity Verification Providers: Our KYC partner, who processes the identity documents you submit for age and identity verification;
• Fraud Prevention Services: Third-party fraud detection and risk management service providers who assist pbs88 in identifying and preventing fraudulent activity, account takeover, and bonus abuse;
• IT and Platform Infrastructure Providers: Technology partners who provide hosting, server, database, and related infrastructure services for the pbs88 platform, subject to strict data processing agreements;
• Legal and Regulatory Authorities: Law enforcement agencies, courts, and regulatory bodies in Bangladesh or other relevant jurisdictions, where pbs88 is required by applicable law to disclose your data.

All third parties with whom pbs88 shares personal data are required to process that data only for the specific purposes for which it was shared, and to maintain appropriate security standards in accordance with their obligations to pbs88.

pbs88 applies specific, heightened security measures to financial and payment data given its particular sensitivity. The following protections are in place:

• All connections between your browser/device and the pbs88 platform are protected by 256-bit TLS encryption. Data transmitted between your device and our servers cannot be read or intercepted by third parties in transit;
• Full bKash, Nagad, Rocket, or bank account credentials are never stored on pbs88 servers. Payment processing is handled exclusively by the respective payment network, which returns only a tokenised reference to pbs88 for transaction record-keeping purposes;
• Card data (where Visa or Mastercard is used) is processed in compliance with applicable card network security standards. pbs88 does not store full card numbers, CVV codes, or card expiry dates;
• Transaction records held by pbs88 for compliance purposes contain only the minimum information required — transaction amount, date, payment method type, and status — and are retained in encrypted storage;
• Access to financial transaction data within pbs88's systems is strictly limited to personnel with a documented operational need, under role-based access controls.

pbs88 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit pbs88.io. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens, and cookies that remember your language and display preferences. These cookies cannot be disabled without breaking core platform functionality;
• Functional Cookies: Used to remember your preferences across sessions, such as your chosen game view, responsible gaming limits you have set, and notification preferences;
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the pbs88 platform. This data is used to identify usability issues and improve the platform experience. No individually identifiable data is extracted from analytics cookies;
• Security Cookies: Used by our fraud prevention and risk management systems to identify unusual access patterns, detect account takeover attempts, and flag suspicious activity for review.

pbs88 does not use advertising or behavioural tracking cookies. We do not place cookies on your device for the purpose of building advertising profiles or tracking you across third-party websites.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the pbs88 platform, including logging in and processing transactions.

pbs88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your active account relationship with pbs88, and for a period of five (5) years following permanent account closure, to meet our legal obligations in respect of identity verification and anti-money laundering record-keeping;
• Financial and Transaction Records: Retained for seven (7) years from the date of each transaction, in accordance with standard financial record-keeping obligations applicable to online payment processing;
• Gaming and Betting Activity Data: Retained for five (5) years from the date of each session or transaction, to support dispute resolution, bonus auditing, and responsible gaming monitoring;
• KYC and Verification Documents: Retained for five (5) years following account closure or from the date of the most recent verification check, whichever is later;
• Support and Communication Records: Retained for three (3) years from the date of each communication, to support ongoing dispute resolution and quality assurance;
• Technical and Device Data: Retained for twelve (12) months from the date of collection, after which logs are aggregated and anonymised for statistical purposes only.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

As a pbs88 player, you hold the following rights in relation to the personal data pbs88 processes about you. To exercise any of these rights, contact the pbs88 support team at [email protected] with the subject line "Data Rights Request — [Your Username]".

• Right of Access: You may request a copy of all personal data pbs88 holds about you, along with information about the purposes of processing, the categories of data held, and any third parties with whom it has been shared;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. Basic profile information may be updated directly within your account settings at any time without contacting support;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations — pbs88 cannot delete data it is legally required to retain;
• Right to Data Portability: You may request a machine-readable copy of personal data you have actively provided to pbs88, in a structured, commonly used format suitable for transfer to another service provider;
• Right to Restrict Processing: You may request that pbs88 restricts processing of your personal data in certain circumstances, including while you dispute the accuracy of data we hold;
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, subject to pbs88 demonstrating compelling grounds for continued processing;
• Right to Withdraw Consent: Where pbs88 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

pbs88 will acknowledge all data rights requests within 3 business days and provide a substantive response within 30 days. In cases of particular complexity, this period may be extended by a further 30 days, of which you will be notified in writing prior to the expiry of the initial 30-day period.

If you believe that a minor under the age of 21 has registered an account on pbs88 or provided personal data to the platform, please contact us immediately at [email protected] with the subject line "Minor Account Report". pbs88 will investigate all such reports as a matter of highest priority and take immediate action where a minor's account is identified.

Parents and guardians concerned about underage gambling are encouraged to use parental control software to restrict access to online gambling platforms. pbs88 supports responsible gaming in all its forms and takes its age restriction obligations seriously.

pbs88 may send you promotional communications about platform offers, bonuses, seasonal promotions (including Eid bonuses, BPL cricket promotions, Pohela Boishakh specials, and IPL offers), and new game launches, but only where you have opted in to receive such communications at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by pbs88;
• Updating your communication preferences within your pbs88 account settings;
• Contacting pbs88 support at [email protected] and requesting removal from the marketing list.

Opting out of marketing communications will not affect your receipt of transactional communications, which are required for the operation of your account. Transactional communications include deposit confirmations, withdrawal notifications, account security alerts, and essential service updates. These cannot be disabled while your account remains active.

pbs88 does not use your personal data to serve targeted advertising through third-party advertising networks or social media platforms. All marketing communications from pbs88 are sent directly by pbs88 to your registered email address or mobile number.

pbs88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, and disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the pbs88 platform is encrypted using 256-bit TLS (Transport Layer Security) protocols. This protects your data from interception during transmission;
• Encryption at Rest: Personal data and financial records stored on pbs88 servers are encrypted using AES-256 encryption, ensuring that data stored in our databases cannot be read without authorised decryption keys;
• Access Controls: Access to personal data within pbs88's internal systems is strictly controlled on a role-based basis. Employees may only access the data necessary for their specific role, and all access is logged and audited;
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all player accounts and is strongly recommended. Internal system access by pbs88 staff requires mandatory multi-factor authentication;
• Penetration Testing: pbs88 conducts regular third-party security assessments and penetration testing of the platform to identify and remediate vulnerabilities before they can be exploited;
• Incident Response: pbs88 maintains a documented data breach response procedure. In the event of a security incident affecting personal data, affected players will be notified promptly and the incident will be managed in accordance with our response plan.

While pbs88 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pbs88 account credentials and for notifying us immediately if you suspect unauthorised access to your account.

The pbs88 platform may contain references to third-party game providers, payment networks, and other services. Where such references involve navigating away from pbs88.io, please be aware that pbs88 does not control the privacy practices of third-party websites or platforms.

This Privacy Policy applies exclusively to data collected and processed by pbs88 through the pbs88.io platform. pbs88 is not responsible for the privacy policies, data practices, or security measures of any third-party services you may access in connection with the pbs88 platform, including game provider interfaces, payment processing portals, or identity verification services operated by third parties.

pbs88 recommends that you review the privacy policy of any third-party service you interact with, particularly in connection with payment processing through bKash, Nagad, Rocket, or Upay, each of which operates under its own independent privacy terms.

pbs88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Policy, pbs88 will notify you by:

• Sending an email notification to your registered email address at least 7 days before the revised Policy takes effect;
• Displaying a prominent notice on the pbs88 platform login page for a period of at least 14 days following the update;
• Updating the "Effective Date" and version number displayed at the top of this document.

Your continued use of the pbs88 platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must discontinue use of the platform and may request account closure in accordance with our account closure procedure.

We recommend reviewing this Privacy Policy at least once every three months, and following any notification of an update. The most current version of this Policy is always available at pbs88.io/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how pbs88 handles your personal data, please contact us using the details below:

• Email: [email protected]
• Subject Line for Data Queries: "Privacy Enquiry — [Your Username]"
• Subject Line for Data Rights Requests: "Data Rights Request — [Your Username]"
• Subject Line for Formal Complaints: "Privacy Complaint — [Your Username]"
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: 2–5 minutes via live chat; up to 2 hours via email during peak periods
• Time Zone: Bangladesh Standard Time (BST, UTC+6)